Dear xxxxxxx xxxxxxle,

I apologize if the ticket was auto-resolved by our system in error. We have re-opened this case in order to ensure the resolution of your issue.

Upon reviewing this ticket, we have received communication from the contractor's manager, Ravi Vyas, and they have indicated that they have communicated with you to resolve the matter.

Please let us know if you need further assistance on this issue.

Thank you for using oDesk.

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Respectfully,
R.
oDesk